Quick answers to common questions

Quick answers to common questions about OVAL setup, privacy, subscriptions, compatibility, and more.

If you don't see what you're looking for, you can contact our support team anytime.

OVAL goes beyond "smart" devices to deliver true intelligent living, powered by three core advantages:

Edge AI Intelligence
OVAL uses on-device computer vision to understand what's happening in and around your home recognizing people, activity patterns, and potential risks in real time, without guesswork.

Private, On-Device Processing
Unlike cloud-dependent systems, OVAL processes data locally on the device. This keeps your information private, delivers faster alerts, and significantly reduces ongoing subscription costs.

Effortless Home Automation
OVAL works seamlessly with thousands of smart devices, allowing you to control lights, locks, sensors, cameras, and thermostats from a single hub all working together in one unified experience.

OVAL offers flexible subscription options to fit different needs.

Plans range from $8–$20 per month, and a free plan is also available.

Refer here for full plan details and features.

OVAL includes an internal rechargeable battery for backup use, providing up to 5 hours of operation depending on usage.

Yes. OVAL is IP65 rated, meaning it is protected against dust and rain and is designed for outdoor use. It operates reliably in temperatures from –20°C to 55°C. For optimal long-term performance, we recommend avoiding prolonged, direct exposure to intense sunlight whenever possible.

OVAL supports multiple power options for reliability and flexibility:

Primary Power (AC):
OVAL is designed to run primarily on an 8–24V AC doorbell power supply using a 30VA transformer, which is required for full smart doorbell functionality.

USB-C Power:
OVAL can also be powered via USB-C (5V / 3A) using a standard USB-C power adapter.

Battery Backup:
OVAL includes an internal rechargeable battery for backup use, providing up to 5 hours of operation depending on usage.

Yes. OVAL is designed with durability and security in mind. It features Gorilla® Glass, a secure hard-mounted and wired installation, and built-in anti-theft detection. Tampering attempts can be captured on camera, and integrated motion and movement sensors help detect unauthorized removal.

Yes. OVAL integrates with Apple HomeKit and is compatible with 3,000+ smart devices across leading smart home platforms.

View a partial list of compatible devices here.

No. Visitors cannot see or hear you unless you actively initiate two-way video or audio communication. You are always in control of when sight or sound is shared.

Yes. OVAL can be mounted vertically or horizontally, depending on your installation preference and placement needs.

Yes. OVAL supports multiple users, allowing each family member or roommate to have their own secure app access. Permissions can be customized to control what each user can see or manage.

OVAL requires an internet connection for setup, remote access, and cloud-enabled features. Certain core functions continue to operate locally, but Wi-Fi or cellular connectivity is required for full functionality and remote monitoring.

Yes. Your data always belongs to you. OVAL does not sell or share your data. With customizable Device Mode settings in the app, you control how OVAL operates including what it monitors, when it's active, and how information is used. Privacy and user control are built into the system by design.

Yes. OVAL supports visual and text-based communication, including picture and text notifications, as well as text-based replies from visitors through the app. These features make OVAL accessible for users who are deaf or hard of hearing.